Ring is recalling about 350,000 smart video doorbells, citing potential fire and burn risks.
The affected, second-generation Ring Video Doorbells have the model number 5UM5E5 and were sold at electronics and home goods stores nationwide – as well as online at Amazon.com and Ring.com – between June and October 2020 for roughly $100 each.
“The video doorbell’s battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards,” the recall notice, issued Tuesday by the U.S. Consumer Product Safety Commission, stated.
According to the recall notice, Ring has received 85 incident reports of incorrect doorbell screws installed, resulting in 23 doorbell ignitions and minor property damage.
“The firm has received eight reports of minor burns,” the notice stated.
According to Ring’s website, properly installed doorbells pose “no risk to consumers.”
In a statement to USA Today, Ring said that customer safety remains the company’s top priority.
“We have and continue to work cooperatively with the CPSC on this issue, and have contacted customers who purchased a Ring Video Doorbell (2nd Gen) to ensure they received the updated user manual and follow the device installation instructions,” the company stated. “Customers do not need to return their devices.”
According to the recall notice, customers should “immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions,” which can also be downloaded from Ring’s support website.